What is a 5-Day Trial Period?

eTransMed offers a 5-day free trial which will provide you 10 free transcriptions per day. There are no strings attached. During this trial period, we will provide you with full transcription services, which among other services include your corporate template, e-signature and a summary of your account. We are very confident that at the end of this trial, you'll choose to continue our expert services.

How are the dictations submitted?

eTransMed dictations may be submitted by using our toll-free phone number, fully programmable into your phone system's quick dial button. Just dial in your id number and start the dictation. You may also choose to use a digital recorder, if you so prefer, and upload the information to us. We encourage you to use your "canned phrases" or "normals" - this will help simplify your dictation process.

How is the dictation processed?

As soon as we receive the dictation, the pre-assigned transcriptionist will complete the transcription. It is then edited for quality assurance by two experienced editors and then uploaded for your retrieval.

How do I retrieve my dictations?

Retrieving your dictations is made very simple by using eTransMed secure, HIPAA- compliant, state-of-the-art, Internet Explorer-based, software. Just log in on our website, type in your user id and a password and you will be able to view all of your dictations. You then have a choice to edit and approve the dictations. Your dictation will then instantly be ready for printing on your letter-head, along with your digital signature. You may also download the files in any format, e.g. Microsoft Word. We can also fax or mail the dictations to you, if that is your preference. The dictations are available for your on-line retrieval for up to two weeks and your transcription is archived in our network-redundant system for one year.

Can I choose when I get my transcriptions back?

Our services provide you turn-around-time (TAT) options of 2, 6, 12, 24 or 48 hours. Our standard TAT is 24 hours, seven days a week.

What are your standard services?

eTransMed standard service plan includes: (i) Our Document Management Tools include internet based access to files 24/7, online review, editing and saving, digital signature, secure email., (ii) 24-hour or STAT file-turnaround, (iii) Minimum Industry Standard Accuracy at 98%, (iv) HIPAA Compliant, (v) Toll-Free Telephone Dictation, (vi) Easy-to-use Web based customer log-In takes seconds to check the status of your dictated files, (vi) Review, Edit, and Save, (vii) Disclosure Tracking, (viii) Individual report or batch printing, (ix) Archival with Advanced Search, (x) Electronic Delivery of files in 24 hours (or less if you request for a Speed TAT), (xi) Auto Fax , (x) Auto E-mail, (xii) Unlimited customer support, (xiii) Powerful document management & distribution capabilities, (xiv) Electronic, digital Signature, (xv) EMR Integration, (xvi) Remote file storage and backup, (xvii) Daily on-line line counts.

How secure are my transcriptions?

Through our HIPAA-compliant software and transmission protocols, all interactions between your computer and our system are highly secure and protected by our secure FTP and 128 SSL File Encryption security systems. Our security protocol also includes network redundancy, VPN implementation, and a secure firewall.

How much do your services cost?

We do not require upfront fees. Our transcription charges for standard format, 65 characters (including spaces) per line are the lowest in the industry. Our services include digital signatures and your customized format on transcription reports. There are no other hidden fees for our services. You may pay by credit card, check, or monthly billing

How is your customer service?

We pride ourselves in being one of the best in the industry. If you have any questions or problems, just call our toll-free number for our real, human experts to walk you through all of the issues you may have.